Every student gets a straight answer, the moment they ask.
An Agentforce agent that lives inside your Salesforce org and answers students around the clock, grounded in your real catalog, policy and enrollment data, so advisors can spend their time on the students who need them most.
The information already exists in your systems. Nobody has time to surface it fast enough.
And the students who are quietly slipping often go unnoticed until they have already withdrawn.
Students wait on hold
They queue to ask questions the catalog already answers, then give up.
The same questions, every term
Front-desk staff answer identical registration and aid queries on repeat.
Nobody notices the drift
A missed deadline or failed course goes unseen until the student withdraws.
Advisors do clerical work
Time that should go to at-risk students goes to routine lookups.
What transforms when students ask directly
What institutions gain when answers reach them right away
Answers at any hour
Students get a straight answer at midnight, in their own language, without waiting for the office to open.
Requests get completed
Registration, appointments and rescheduling are done in the conversation, not explained and left to the student.
At-risk students surface early
Advisors hear about a dropped grade or failed course while there is still a term left to fix it.
Advisors get their time back
Routine questions stop hitting the front desk, freeing hours for students who need real help.
Key Features
An agent inside your org, not a chatbot bolted onto your website.
Answers, any hour, in any language
Deadlines, drop dates, transcripts and fees, answered from your own catalog and policy data rather than guessed.
Gets things done, not just explained
Checks prerequisites and seats, then starts the registration. Books and reschedules advising time too.
Knows where every student stands
Real credit and progress answers from live enrollment data, and a flag to the advisor the moment a grade slips.
Connects students to the right human
Opens the right case, academic, financial or wellbeing, and routes it to the team that owns it.
What most student chatbots can't say
24 specifics behind six claims we can make about the the Student Success Agent.
- Watches for a dropped grade
- Flags a failed course
- Spots a stalled credit count
- Alerts the advisor in time to act
- Your catalog and policy first
- Live enrollment records
- Says so when there is no answer
- Never answers from training data
- Runs inside your Salesforce org
- Einstein Trust Layer
- Respects your sharing rules
- Student data stays in your org
- Answers in the student's language
- No separate agent per language
- Same quality of support for all
- Nothing extra to maintain
- Prerequisite and seat checks
- Starts course registration
- Books advising appointments
- Handles rescheduling
- Program Enrollment and Course Offering
- Agentforce
- Cases routed to success teams
- Configurable without code
Where the answer actually lands
Salesforce gives your institution Education Cloud. The Student Success Agent puts what is already in it in front of the student.
- A straight answer at midnight
- Grounded in your catalog and records
- Advisor alerted when the grade drops
- The case routed to the right team
One agent, six points of view
Students
Ask in plain language, in your own language, and get a real answer, or have the thing done for you.
Academic Advisors
Routine lookups stop reaching you, and the students who are slipping reach you early.
Front-desk and Student Services
The same hundred questions a term get answered without a queue forming.
Registrar's Office
Registration, prerequisites and seat checks run against live catalog data, not a stale PDF.
Salesforce Administrators
Thresholds, routing and grounding are all configuration, with no code to maintain.
Institutional Leadership
Retention improves without adding headcount, and the agent passes a security review.
Frequently Asked Questions
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Give every student an advisor that never sleeps.
See what the Student Success Agent can do in your institution, and give your advisors their time back.