Every case your team has ever solved is an answer waiting to be reused.
An Agentforce employee agent inside your Salesforce org. It surfaces the proven fix in seconds and captures new ones as reps find them. No Knowledge license required.
Your team already knows the answer. Finding it is the problem.
The fix is usually sitting in a closed case, a colleague's memory, or an article behind a licence nobody bought.
Answers go missing
The fix is buried in a closed case, and nobody remembers which one.
Knowledge sits behind a licence
The article that would help lives behind a licence nobody bought.
Good fixes go unwritten
A rep solves something new, closes the case, and it is never captured.
Avoidable escalations
Cases climb because the answer existed but never reached the rep in time.
What changes once the answer finds the rep
What service teams see once past work becomes reusable
Answers in seconds
The proven fix arrives in the console straight away, not after a hunt through tabs.
Every rep answers alike
A new joiner reaches the same sourced fix a ten-year veteran would.
Nothing learned gets lost
New fixes are drafted, deduped and approved instead of disappearing after the call.
Fewer escalations
Risk and sentiment surface on the case while there is still time to act.
Key Features
All of it inside the Agentforce panel of the Service Console. No new tab, no new tool.
Find and reuse what works
Your resolution library first, then similar closed cases, then Knowledge. Every answer names its source and scores its confidence.
Grow your knowledge
Solve something new and the agent drafts it, flags duplicates, and routes it for approval.
Read the whole case
Escalation risk, customer sentiment, a compliance scan of any draft reply, and who to assign the case to next.
After-call work, done
One command writes the case summary, next steps, and follow-up task when the case closes.
What most knowledge agents can't say
25 specifics behind six claims we can make about Internal Assist.
- Runs on a resolution layer
- No Knowledge licence to buy
- No article migration
- Live in days, not quarters
- Resolution library first
- Then similar closed cases
- Then Knowledge, if you have it
- Says so when there is no match
- Never answers from training data
- Named source record
- Confidence score
- Linked prior cases
- Auditable in the case feed
- Einstein Trust Layer
- Every query in user mode
- Respects sharing rules
- No data leaves your org
- Confidence thresholds
- Competitor battlecards
- Compliance rules
- Reviewer queue routing
- Agentforce panel
- Lightning Service Console
- 2GP managed package
- Permission-set driven rollout
One agent, six points of view
Service Agents
Ask in plain language and get the proven fix, with its source, without leaving the case.
New Reps
Reach the same answer a ten-year veteran would, from your first week on the queue.
Team Leads
See escalation risk and sentiment early enough to step in while it still helps.
Knowledge Managers
New resolutions arrive drafted and deduped, already routed to your reviewer queue.
Salesforce Administrators
Thresholds, battlecards and compliance rules are all configuration, with no code to maintain.
Service Leadership
Handle time and escalations improve without adding headcount or another tool to buy.
Frequently Asked Questions
Explore other Aekot products
Get Started with Aekot Today! #AekotAdvantage.
Give your service team a memory that never leaves.
See what Internal Assist can do in your org, or talk to us about the agent you actually need.